Returns and Refunds Policy
At Elixir Royal Honey, we care about our customers’ complete satisfaction with their purchase. If for any reason you are not satisfied, we offer you a flexible and hassle-free return and refund policy.
Return Terms:
To qualify for a return, the product must be unused and in its original unopened packaging, with all its essential components. This excludes personal items or items damaged for hygiene reasons. contact our customer support
Return Procedures:
To initiate a return, please contact our customer support team within 90 days of receiving your order. They will provide you with instructions on how to return the product, and please ensure that it is packaged securely to avoid any damage during shipping.
Refunds:
Once we have received and inspected the product, you will be notified of the status of your refund. If approved, the funds will be returned to your original payment method, and processing may take a few days to reflect in your account, depending on the service provider’s policies.
Shipping Cost:
In the event that the return is due to a defect in the product, the return shipping cost will be covered by us. If the reason is not the same, the customer may bear the return shipping costs. We recommend using a trackable shipping service to ensure the safety of the product.
- By email: [email protected]
- By visiting this page on our website: https://elixirroyalhoney.com/contact-us/
- By phone number: +1 (434) 427-5033
- By mail: 1500 Piney Green Rd Jacksonville, NC 28546 United States